---
title: "Terms and Conditions | AOV Concierge Geneva"
description: "Terms and conditions of AOV Concierge. Information on membership, pricing, payment and contractual obligations for you."
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AOV Concierge 

[Home](/en)[Services](/en/services)[Membership](/en/membership)[About](/en/about)

EN [Client Area](/auth)

EN 

[Home](/en)[Services](/en/services)[Membership](/en/membership)[About](/en/about)[Client Area](/auth)

# Terms and Conditions

## Article 1 - Purpose

These Terms and Conditions govern the contractual relationship between AOV Concierge and its clients in the provision of luxury concierge services.

## Article 2 - Services Offered

AOV Concierge offers concierge services including, but not limited to:

-   Restaurant, hotel and travel reservations
-   Private event organization
-   Lifestyle and personalized shopping services
-   Administrative and personal assistance
-   Access to exclusive experiences

## Article 3 - Membership

Access to AOV Concierge services is reserved for members who have subscribed to one of the membership plans offered. Membership is personal and non-transferable. It takes effect on the date of validation of the annual fee payment.

## Article 4 - Pricing

Membership and service prices are indicated in Swiss francs (CHF), all taxes included. AOV Concierge reserves the right to modify its prices at any time. Price changes do not apply to current memberships.

## Article 5 - Payment

Membership payment is made annually, in advance. Accepted payment methods are: bank transfer, credit card. Additional services are billed separately according to agreed conditions.

## Article 6 - Member Obligations

The member agrees to:

-   Provide accurate and up-to-date information
-   Respect service request deadlines
-   Pay for additional services within the allotted time
-   Use services in accordance with good morals and legality

## Article 7 - AOV Concierge Obligations

AOV Concierge commits to implementing all necessary means to satisfy member requests, within reasonable and legally possible limits. AOV Concierge acts as an intermediary and cannot be held responsible for services provided by third parties.

## Article 8 - Confidentiality

AOV Concierge guarantees absolute confidentiality of personal information and member requests. No information will be disclosed to third parties without the member's prior consent, except for legal obligations.

## Article 9 - Termination

The member may terminate their membership at any time in writing. However, no refund will be made for the current membership period. AOV Concierge reserves the right to terminate a member's membership in case of serious breach of these Terms.

## Article 10 - Limitation of Liability

AOV Concierge's liability is limited to the amount of the annual fee paid by the member. AOV Concierge cannot be held liable for indirect damages, loss of profits or intangible losses.

## Article 11 - Applicable Law and Jurisdiction

These Terms are governed by Swiss law. Any dispute relating to their interpretation or execution will be the exclusive jurisdiction of the courts of Geneva, Switzerland.

## Article 12 - Contact

For any questions regarding these Terms, please contact us:

**AOV Concierge**  
Email: customers@aov.group  
Geneva, Switzerland

[AOV](/en)

CONCIERGE

Excellence at your service, every day.

[Services](/en/services)[Membership](/en/membership)[About](/en/about)[CONTACT](/en/contact)

[PRIVACY](/en/privacy)· [TERMS](/en/terms)· [LEGAL NOTICES](/en/legal-notice)

[customers@aov.group](mailto:customers@aov.group)

[](https://instagram.com/aovconcierge)[](https://linkedin.com/company/theaovgroup)

Genève, Suisse

AOV Concierge is a division of [AOV Group](https://aov.group)

© 2026 AOV Concierge. All rights reserved.