---
title: "Privacy Policy | AOV Concierge Geneva"
description: "Privacy policy of AOV Concierge. Protection of your personal data and respect for your privacy."
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AOV Concierge 

[Home](/en)[Services](/en/services)[Membership](/en/membership)[About](/en/about)

EN [Client Area](/auth)

EN 

[Home](/en)[Services](/en/services)[Membership](/en/membership)[About](/en/about)[Client Area](/auth)

# Privacy Policy

## Introduction

AOV Concierge is committed to protecting the privacy of its users and clients. This privacy policy explains how we collect, use, store and protect your personal data.

## Data Collected

We may collect the following information:

-   First and last name
-   Email address
-   Phone number
-   Postal address
-   Payment information (processed securely)
-   Service preferences and requests

## Use of Data

Your personal data is used to:

-   Process your concierge service requests
-   Personalize our services according to your preferences
-   Contact you regarding your requests
-   Improve our services and your experience
-   Comply with our legal obligations

## Data Protection

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, modification, disclosure or destruction. Access to your data is strictly limited to those who need it to perform their duties.

## Data Retention

Your personal data is kept for the time necessary to fulfill the purposes for which it was collected, and in accordance with applicable legal obligations.

## Your Rights

In accordance with applicable legislation, you have the following rights:

-   Right of access to your personal data
-   Right to rectification of your data
-   Right to erasure of your data
-   Right to restriction of processing
-   Right to data portability
-   Right to object to processing

To exercise these rights, please contact us at: customers@aov.group

## Cookies

Our site may use cookies to improve your browsing experience. Cookies are small files stored on your device that allow us to remember your preferences and analyze site usage.

## Contact

For any questions regarding this privacy policy or the processing of your personal data, please contact us:

**AOV Concierge**  
Email: customers@aov.group  
Geneva, Switzerland

[AOV](/en)

CONCIERGE

Excellence at your service, every day.

[Services](/en/services)[Membership](/en/membership)[About](/en/about)[CONTACT](/en/contact)

[PRIVACY](/en/privacy)· [TERMS](/en/terms)· [LEGAL NOTICES](/en/legal-notice)

[customers@aov.group](mailto:customers@aov.group)

[](https://instagram.com/aovconcierge)[](https://linkedin.com/company/theaovgroup)

Genève, Suisse

AOV Concierge is a division of [AOV Group](https://aov.group)

© 2026 AOV Concierge. All rights reserved.